Frequently Asked Questions

What is real-time inventory update? Real-time inventory update means your stock is synced instantly. If a grouped product is sold out, it will automatically show as out of stock. When restocked, it will reappear on the storefront. Please make sure you have enabled auto-resync in the app settings.
What is the best image swatch size? You can upload any swatch image, even large ones like product images. The app will automatically resize them for proper display and performance, so you don’t need to worry about image size affecting your store’s speed. We recommend images at least 200 px to ensure clarity without slowing down your store.
Why does Tapita's pricing change based on the Shopify plans? The reason Tapita’s pricing changes based on your Shopify plan is because each Shopify plan has different code structures and levels of complexity. Higher Shopify plans often cover more advanced features or customizations, so it requires more technical work and server resources for our app to work smoothly. This means the setup and ongoing optimization for higher-tier plans costs us more to maintain, and that’s why there’s a price difference.
Does the app work with draft themes? The app works with your published live theme. For draft themes, it may work if the draft is identical to your live theme.
Does the app let customers split products back into separate items? At the moment, the app doesn’t let customers split products back into separate items. But this feature is in our roadmap and will be available soon.
Why do my swatches overlap with the sticky header? If your swatches overlap with the sticky header, it’s usually due to a theme CSS setting. Please adjust the header z-index (in Step 8) or contact us, we’ll help fix it quickly.
Why are my product groups not shown on search or collection page? Our app lets you group products together for a variant-like experience on your storefront. However, these products remain separate in your store backend, so they will still appear individually in search results and collection pages. If you are a Shopify Plus merchant, you can use the 'Combined listings' feature to create an actual parent product. Watch the guide video for Combined Listings here.

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